KOR-PLUS was tasked with supporting Apple in their ambitious project to map Vietnam’s road systems. The shipment involved a complex array of technical camera systems, including components already tested at Apple HQ.
With the equipment classified as “USED,” KOR-PLUS faced an immense challenge: facilitating a temporary import into Vietnam without standard T&D (Tax and Duty) exemptions and with a debit requirement for customs. Additionally, the project had to be executed under tight timelines.
Challenge: Navigating Complex Import Processes for a Global Tech Leader
Apple required the importation of several highly specialized technical camera systems to support its mapping project in Vietnam. These devices, essential for capturing precise road data, were composed of intricate components that had previously been tested at Apple’s headquarters, leading them to be classified as “used” equipment.
Apple's stringent technological standards meant that any equipment not meeting the project’s requirements would need to be returned promptly, adding an extra layer of complexity to the project’s logistics and compliance.
This demand for high-performance equipment and Apple's rigorous standards required KOR-PLUS to navigate Vietnam’s complex import regulations, ensuring all equipment would be properly cleared for use in the mapping project. The temporary import process was particularly challenging, as KOR-PLUS had to secure permits for a project with tight deadlines, dealing with both import complexities and compliance with local customs procedures.
Solution: Leveraging Local Expertise and Tenacity
The path to success was far from simple. KOR-PLUS navigated the intricacies of Vietnam's regulatory framework, consulting numerous local government departments, and filing multiple permit applications. After nearly a year of relentless effort and leveraging strong relationships with local authorities, KOR-PLUS secured the necessary approvals.
Our local specialist team was crucial in ensuring all documentation was meticulously prepared ahead of time, avoiding last-minute delays. This groundwork enabled the successful import of the first shipment, which was promptly cleared through customs and delivered directly to Apple’s project partners in Vietnam.
Ongoing Project Support: Managing Returns and Replacements Efficiently
As the project progressed, some of the imported machines and tools did not meet Apple’s high standards and required immediate return. This posed an additional challenge, as replacements had to be quickly imported to avoid delays.
KOR-PLUS, having established a clear Standard Operating Procedure (SOP) during the initial import process, was well-prepared to handle these follow-up shipments. Our team ensured that returns were processed efficiently, and new equipment was imported seamlessly to keep the project on track.
Outcome: Streamlined Logistics for a Tech Giant
Thanks to KOR-PLUS’s dedication and local expertise, the initial shipment was successfully completed, allowing Apple to focus on its core mission—building technology and advancing its mapping capabilities. Post-shipment, KOR-PLUS established a comprehensive SOP to streamline future imports and returns of equipment for the ongoing project.
KOR-PLUS’s strength lies in its ability to manage these complex logistics with precision. By relying on our expertise, Apple was free to focus on what mattered most—developing the technology for their mapping project—while we took care of the detailed import/export logistics.
Our strength lies in being a trusted logistics partner, ensuring that even the most complex projects stay on track. From securing permits to managing the entire logistics chain, KOR-PLUS allows clients like Apple to focus on innovation while we handle the regulatory hurdles and logistics.
Ready to Overcome Your Logistics Challenges?
At KOR-PLUS, we specialize in navigating complex import/export regulations so you can focus on what you do best—innovating and growing your business. Whether you're launching a short-term project or managing ongoing operations, our expert team ensures that your equipment arrives where it needs to be, on time, and hassle-free.
Contact us today to see how we can help streamline your logistics and compliance needs!